customer service seminars
Changing Faces, Changing Needs
This one-day program focuses on understanding the effect of diversity
on customer service and team relationships. It is designed for groups
which include both supervisory and non-supervisory staff together.
It has been especially effective in non-retail environments with
a high-traffic multi-cultural customer base (i.e. libraries, social
service agencies, banks, etc.).
Point of Contact: Practicing Patience with Patients!
This 3-hour seminar helps front-line staff practice communication
skills needed to serve a cross-cultural patient base in an outpatient
or ambulatory care setting.
Strategies to help you put the Plus in service! This 3 hour session
is designed to motivate individual behavior, but also requires participants
to consider ways they can influence departmental or team standards.